Effective Date: April 1, 2026 • Version 1.0
These Terms of Use ("Terms") constitute a legally binding agreement between you ("User," "Customer," "Rider," or "you") and Jimamu Inc. ("Jimamu," "Caro," "we," or "us") governing your access to and use of the Caro peer-to-peer delivery platform, including the mobile application, website, and all associated services (collectively, the "Platform").
These Terms apply to all users globally. Jurisdiction-specific terms may supplement these Terms where applicable. In the event of a conflict, jurisdiction-specific terms prevail for users in that jurisdiction.
To use the Caro Platform, you must:
Riders must additionally satisfy all identity verification and background check requirements as determined by Caro from time to time. Caro reserves the right to refuse Platform access to any person at its sole discretion.
You must create an account to use the Platform. You agree to provide accurate, truthful, and complete information during registration and to keep your account information current at all times. You may not impersonate another person or create an account on behalf of someone else without authorization.
Riders must complete Caro's identity verification process before becoming eligible to accept delivery requests. This process includes:
You are solely responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately at support@caroapp.com if you suspect unauthorized access.
You may hold only one active account on the Platform. Creating duplicate or fraudulent accounts is a material breach of these Terms and grounds for immediate termination.
Deliveries between points within the same country. Standard customs and import/export regulations do not apply, though applicable local laws regarding prohibited items remain in force.
Deliveries crossing one or more international borders. Both the Customer and Rider acknowledge that international deliveries are subject to the customs laws, import/export regulations, and prohibited item lists of all relevant countries. It is the Customer's responsibility to ensure package contents are lawful in all relevant jurisdictions.
Caro does not provide customs brokerage services. Caro accepts no liability for seizures, penalties, or delays arising from customs non-compliance.
Caro operates a negotiation-based pricing model. There is no fixed price for any delivery:
Minimum Offer Floors
These minimums represent floors, not suggested rates. Customers are strongly encouraged to offer compensation commensurate with the weight, distance, urgency, and fragility of the package. Caro may adjust minimum floors at any time with 14 days' advance notice.
If you are unsure whether an item is permitted, contact support@caroapp.com before posting a delivery request.
As a Customer, you are solely responsible for:
As a Rider, you are solely responsible for:
Riders are independent contractors and not employees, agents, partners, or joint venturers of Jimamu Inc. Nothing in these Terms shall be construed to create an employment relationship between Jimamu and any Rider.
As an independent contractor, each Rider retains the right to determine their own working hours and accept or decline any delivery request; is solely responsible for their own equipment, transportation costs, and expenses; is not entitled to employment benefits or unemployment insurance; is responsible for their own tax obligations; and has no authority to bind or represent Jimamu.
The agreed delivery price is charged to the Customer's payment method at the time of delivery confirmation. By providing payment information, you authorize Caro to charge the agreed amount plus any applicable taxes or platform fees.
Funds are held in escrow by Caro from the time of Customer payment until delivery is confirmed via OTP verification or recipient digital signature. Caro will not release funds to the Rider until delivery confirmation is received.
Following successful delivery confirmation, Caro will disburse Rider earnings to the verified bank account or MFS wallet on file, less any applicable platform service fee. Standard payout processing time is 1–5 business days.
Caro charges a platform service fee on each completed transaction. The current fee schedule is disclosed in the app at the time of posting. Caro reserves the right to modify its fee structure with 14 days' notice.
Customers may be entitled to a refund if the Rider fails to complete the delivery, the package is confirmed lost or stolen, or a dispute is resolved in the Customer's favour. Refund requests must be submitted within 72 hours of the scheduled delivery completion time.
Riders are solely responsible for reporting all Platform earnings to applicable tax authorities. Caro will issue a T4A (or equivalent) to Canadian-resident Riders who earn CAD $500 or more in a calendar year.
A delivery is only considered complete when the Rider has:
Misrepresenting a delivery as complete when it is not is grounds for immediate account termination, withholding of escrow funds, and potential legal action.
CARO IS PROVIDED "AS IS" AND "AS AVAILABLE." JIMAMU EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY.
In the event of a lost, damaged, or delayed package, Caro's liability is strictly limited to a refund of the platform service fee charged on that transaction, unless the Customer has separately purchased supplemental delivery insurance through the Platform.
THE MAXIMUM AGGREGATE LIABILITY OF JIMAMU TO ANY USER SHALL NOT EXCEED THE GREATER OF: (i) THE TOTAL PLATFORM SERVICE FEES PAID BY THAT USER IN THE 12 MONTHS PRECEDING THE CLAIM; OR (ii) CAD $500.
Nothing in these Terms limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any liability that cannot be excluded by applicable law.
You agree to defend, indemnify, and hold harmless Jimamu Inc. and its officers, directors, employees, and agents from any claims arising out of or in connection with:
Before initiating any formal dispute process, you agree to contact Caro at legal@caroapp.com and attempt to resolve the dispute informally for a period of 30 days.
If informal resolution is unsuccessful, any dispute shall be finally resolved by binding arbitration. For users in Canada: in accordance with the rules of the ADR Institute of Canada, Inc. (ADRIC), in the province of Caro's registered office. For users outside Canada: in accordance with the UNCITRAL Arbitration Rules, with the seat of arbitration in Toronto, Ontario, Canada.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION, COLLECTIVE ACTION, OR REPRESENTATIVE PROCEEDING. ALL DISPUTES MUST BE BROUGHT IN YOUR INDIVIDUAL CAPACITY.
These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. To the extent courts have jurisdiction, you consent to the exclusive jurisdiction of the courts of Ontario, Canada.
Any claim arising out of these Terms must be brought within one (1) year of the date the cause of action arose, or such claim shall be permanently barred.
You agree not to engage in any of the following:
Following each completed delivery, both Customers and Riders may rate and review the transaction. Ratings and reviews must be truthful, based on genuine experience, and must not contain defamatory, harassing, or discriminatory content. Riders whose ratings fall below a platform-determined threshold may have their ability to accept new orders suspended pending review.
The Caro Platform, including its design, user interface, software, trademarks, logos, and content created by Jimamu, is the exclusive property of Jimamu Inc. and is protected by applicable intellectual property laws. By submitting content to the Platform (including photos, messages, or reviews), you grant Jimamu a non-exclusive, worldwide, royalty-free, sublicensable license to use, reproduce, modify, and display such content for the purposes of operating and improving the Platform.
You may terminate your account at any time by submitting a deletion request through your account settings or by contacting support@caroapp.com. Termination does not relieve you of any outstanding payment obligations.
Jimamu may suspend or terminate your account at any time, with or without notice, for any reason including breach of these Terms, submission of prohibited items, fraudulent conduct, failure to pass identity verification, low ratings, or suspected money laundering.
Upon termination, your right to access the Platform ceases immediately. Sections 10, 13, 14, 15, and 20 survive termination.
These Terms, together with the Privacy Policy and any supplemental terms, constitute the entire agreement between you and Jimamu with respect to the Platform.
If any provision is found invalid or unenforceable, it shall be modified to the minimum extent necessary, and the remaining provisions remain in full force.
No failure or delay by Jimamu in exercising any right under these Terms shall constitute a waiver of that right. Any waiver must be in writing.
You may not assign or transfer any of your rights under these Terms without Jimamu's prior written consent. Jimamu may assign these Terms without restriction.
Jimamu is not liable for any failure or delay in performance resulting from circumstances beyond our reasonable control, including acts of God, natural disasters, war, or internet disruptions.
Jimamu reserves the right to modify these Terms at any time. For material changes, we will provide at least 14 days' advance notice. Continued use after the effective date constitutes acceptance.
JIMAMU INC.
Operators of the Caro Platform
info@thecaro.app
© 2026 Jimamu Inc. All rights reserved.